COVID-19 Update

Coronavirus (COVID-19) Safety Procedures

Mitch and Mary Kiel, Registered Piano Technicians, The Piano Technicians Guild

Last updated March 16, 2021

The Piano Works is committed to the health and safety of our customers, ourselves, and our community. In response to COVID-19, we have developed a protocol based on CDC and State of Minnesota guidelines.

What The Piano Works will do

  • We will take our temperature every morning before leaving for work.
  • If we are sick or have symptoms, we will stay home and contact you to reschedule.
  • We will follow CDC guidelines for covering coughs/sneezes, washing hands, and social distancing.
  • We will maintain a strict procedure for sanitizing our tools and vehicles.

When Scheduling your Appointment

  • We will discuss the safety procedures we will use during your service call.
  • We will ask you to verify that, within the previous two weeks, nobody in your household has been sick with a fever, cough, or flu-like symptoms; has been diagnosed with COVID-19; or has traveled outside the US.
  • Contact us to reschedule if anyone in your household develops any of these symptoms or returns from travel outside the US before your scheduled appointment.

The day of your appointment – our current “No-Contact” procedure

  • Prior to our arrival, please remove all objects on your piano, including music books, lamps, and vases, and secure any pets that might roam around during the appointment.
  • Please wear a mask if you plan to open the door for us, or feel free to leave the door open for us to let ourselves in.
  • We will sanitize our hands immediately prior to entering your house and several times while inside.
  • We will wear a face mask during your appointment. We request that you do the same when answering the door and any time you need to be in the same room with us.
  • Before and after working on your piano, we will disinfect your piano keys and any tools we may use.
  • We will observe social distancing guidelines while in your home and request that you and others do the same, including staying in a separate room if possible.
  • During your appointment, feel free to open doors or windows to improve air circulation.
  • Payment by check is fine, we’ll just have you put it somewhere where we can pick it up.
  • If you prefer to pay by credit card, we have procedures that eliminate direct physical contact.

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